Merchant support
Support
SKUcue support is handled by email so every issue has a written record.
Contact
Email support: [email protected]. Include your Shopify store domain, the page where the issue happened, and a short description of what you expected.
Before contacting support
Run a fresh inventory scan, refresh the app, and check whether your products have inventory tracking enabled. This resolves most empty report cases.
Response time
Support is asynchronous and written-first. Typical issues are reviewed within 2 business days.
Billing questions
Billing is handled through Shopify Billing. If a charge, plan change, or cancellation looks wrong, include the store domain and plan name in your email.
Self-serve setup
SKUcue is designed to work without calls: install the app, run an inventory scan, review tasks, and export CSV when needed.
SKUcue is waiting for app listing approval. Install will open from the official listing after approval.